The Betsy Lehman Center for Patient Safety is an agency of the Commonwealth of Massachusetts that fosters a statewide program of research, data analysis and information-sharing aimed at engaging health care agencies, providers, and consumers to improve the safety and quality of health care. The Center, named for a Boston Globe health columnist who died from a preventable medical error, was re-established by Chapter 224 of the Acts of 2012, An Act Improving the Quality of Health Care and Reducing Costs through Increased Transparency, Efficiency and Innovation. It is supported by and shares space with the state’s Center for Health Information and Analysis (CHIA).

The Betsy Lehman Center seeks a Program Manager to support initiatives focused on safety in long-term care settings, and other agency initiatives as required. The ideal candidate combines strong project management skills with practical experience in long-term care quality improvement. They should be comfortable working with providers, policymakers, patient advocates, and other stakeholders to advance patient safety initiatives.

RESPONSIBILITIES

• Lead the day-to-day management of long-term care patient safety initiatives, including workplan development, stakeholder engagement, implementation, and reporting, under the guidance of senior leadership.
• Manage project timelines, deliverables, and reporting requirements.
• Organize and facilitate multi-stakeholder work groups and convenings.
• Plan and manage collaborative learning activities for long-term care providers and organizations.
• Lead stakeholder communications, ensuring clear and consistent engagement with external partners, and coordination of internal team members.
• Support the development of project deliverables such as reports, meeting materials, presentations, and online resources.
• Support the identification and development of new long-term care patient safety initiatives in partnership with Center leadership and external partners.

QUALIFICATIONS

Applicants should have:

1. At least 5 years of relevant professional experience in health care, public health, long-term care, quality improvement, patient safety, aging services, or a related field. Ideally, the candidate has direct experience working with long-term care providers or stakeholders.
2. Demonstrated project management experience leading multi-stakeholder initiatives.
3. Experience supporting quality improvement or patient safety initiatives.
4. Experience building consensus among diverse stakeholders to identify shared priorities and advance collaborative projects.
5. Excellent organizational, communication, and facilitation skills, with demonstrated experience keeping projects on track and setting and communicating expectations to agency and external partners.
6. Experience working independently and as part of a small team while receiving guidance from senior leadership.
7. Strong knowledge of the Massachusetts health care or long-term care landscape, with demonstrated experience in a Massachusetts public health, long-term care, or medical setting.
8. Familiarity with health care data, quality measures, or performance reporting is preferred, including experience interpreting and using data to support quality improvement initiatives.

This is a 15 – 30 hours/week temporary contract position through June 30, 2027. The role can be performed remotely but may require occasional meetings at the Center’s office at 501 Boylston Street in Boston, MA. The hourly rate for this position is $65–$75 and will be commensurate with experience. This position will remain open until filled.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self-identify with your race/ethnicity, gender, disability and/or veteran status. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.