Manager, Health Informatics and Reporting

The mission of the Center for Health Information and Analysis (CHIA) is to monitor the Massachusetts health care system and to provide reliable information and meaningful analysis for those seeking to improve health care quality, affordability, access, and outcomes. 

CHIA’s Health Informatics & Reporting (HIR) unit is seeking a Manager to help lead the team’s growing portfolio of analytic projects and policy initiatives, with a focus on private and public payer enrollment, service utilization and cost. This is an exciting opportunity to develop analytic methodologies and public reports using the newly enhanced Massachusetts All Payer Claims Database in addition to other data assets unique to CHIA.  

The Manager will support the ongoing development of operational policies and procedures for the HIR unit including analytic product quality assurance and review. In this role, the Manager may be responsible for managing approximately 2-4 analysts, will engage with internal and external stakeholders, and will oversee the development and publication of analytic products.  

The Center’s staff works on a hybrid model. All staff are expected to work in the Center’s Boston office on at least two designated days per week. 

The Manager will provide project management support, content expertise, and technical oversight to the HIR team. Specifically, the Manager will:  

• Support the development and implementation of analyses using CHIA and external data sources;  

• Create and manage work plans that reflect the tasks, timeframes, and processes required to successfully complete projects; 

• Manage project teams to design, plan, and produce analytic products using CHIA and other data assets; 

• Manage analysts and senior analysts, providing ongoing supervision and feedback in addition to performance evaluations to support their professional development and achieve team goals; 

• Advance best practices in documentation, data quality assurance, and data management; 

• Support ongoing development and implementation of the HIR Unit’s operational processes and procedures and provide management support to ensure team members adhere to the policies and procedures; 

• Provide guidance, mentoring, and training to HIR team members; 

• Participate in the peer review of analyses and reports produced by CHIA staff; 

• Interpret data and produce clear and comprehensive written analyses, graphics, tables, and presentations for distribution to diverse internal and external groups; 

• Provide subject matter expertise to support the development, implementation, and evaluation of projects; 

• Monitor emerging topics and news in health policy, connecting relevant information to projects; 

• Represent CHIA in stakeholder meetings, training sessions, multi-agency meetings, and/or workgroups as assigned and produce high level summaries and/or presentations to relevant business units and senior staff at CHIA; and,  

• Other duties as assigned.  

Qualifications 

It is essential that the Manager possess expertise in health care data systems, research methods, and analysis, using health care claims and enrollment data. An understanding of the public policy, incentives, and dynamics inherent to the Massachusetts health care marketplace is preferable. In addition, the Manager should be able to demonstrate: 
 

• Bachelor’s degree in social sciences, public policy, public health, or quantitative field;   

• Minimum six years of overall professional experience. *At least two years of demonstrated experience working with health care claims or electronic health record data to inform policy questions;  

• Excellent communication skills including the ability to speak effectively and persuasively to explain complicated and technical issues clearly and concisely; 

• Ability to manage workload to simultaneously make good progress on several projects with overlapping/competing deadlines; 

• Ability to work independently and collaboratively with staff of other business units within the Center; 

• Ability to synthesize and interpret complex information and concepts logically; 

• Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint is required; 

• Familiarity with data visualization and other business intelligence tools (Tableau, Power BI, etc.); and  

• Familiarity with querying relational databases using SQL, SAS, or other tools.  

Substitutions:  An advanced degree in social sciences, public policy, public health, or quantitative field may count for one (1) year of the required experience. 

Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: 

• 75% state paid medical insurance premium 
• Reasonable Dental and Vision Plans 
• Flexible Spending Account and Dependent Care Assistance programs 
• Low cost basic and optional life insurance 
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan 
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time 
• Tuition Benefit for employee and spouse at state colleges and universities 
• Extended Illness program participation 
• Professional Development and Continuing Education opportunities 
• Qualified Employer for Public Service Student Loan Forgiveness Program 

This position will remain open until filled. The anticipated full-time salary range for this position is $90,000-$100,000 commensurate with experience. 

CHIAEE 

At CHIA, we are committed to earning a reputation as a great place to work and build a career. So if you’re excited to be part of a diverse and innovative team responsible for identifying opportunities to improve health care in Massachusetts, come join us! To apply and for more information visit: https://www.chiamass.gov/join-our-team/

CHIA is an Equal Opportunity / Affirmative Action Employer. Women, people of color, veterans, and persons with disabilities are strongly encouraged to apply.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Tonya Bourassa 617-701-8127.

Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self identify race/ethnicity, gender, disability and/or veteran status if you so choose. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.

In compliance with federal laws, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CHIA has adopted Executive Order #595: COVID-19 Vaccination Requirement for Executive Department Employees

As a condition of employment, successful candidates will be required to have received COVID-19 vaccination and/or boosters prior to the finalization of the hiring process. Details relating to complying with this requirement will be provided to finalists.

Finalists who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for a reasonable accommodation.

Executive order can be found here: https://www.mass.gov/doc/august-19-2021-executive-department-employee-vaccination-order