Communication Specialist, Betsy Lehman Center for Patient Safety

The Betsy Lehman Center (the Center) is a dynamic state agency that plays a unique role in improving health care safety and quality in Massachusetts. 

Our programming, research, policy and communications work engages other state health care agencies, providers, and consumers in initiatives.  The Center, named for a Boston Globe health columnist who died in 1994 from a preventable medical error, is supported by and shares space with the state’s Center for Health Information and Analysis (CHIA). 

We are seeking a creative and resourceful individual to serve as the Center’s Communication Specialist. This is a full-time position, reporting to the Director of Communications, with an annual salary commensurate with experience. The Center operates on a hybrid work model with at least two designated days each week in the Center’s office near Copley Square in Boston, allowing for flexible, remote work on other days.  

As the Communication Specialist, you will have the opportunity to be part of a highly collaborative team, contribute to impactful public health programs and work on a variety of design and communications projects. 

The Communication Specialist will work on all of the Center’s most important external-facing materials.  

• Website: Regularly update existing pages and design and implement dynamic new content for programs, initiatives, research and other projects in collaboration with the Center’s staff. Continually monitor the website to ensure that information is accurate, content is current, and pages are free of error.
• Social media: Keep the Center’s social media presence lively and engaging by writing posts, designing content, and maintaining editorial calendars.

• Newsletter: Support the communications team in producing Patient Safety Beat, the Center’s monthly email newsletter. Build pages on the website for news stories and assemble the newsletter on Constant Contact.

Other duties include:

• Create engaging videos and infographics for the newsletter, website and social media.
• Track and report on social media, newsletter and website analytics.

• Create visual content and design for the Center’s reports, presentations and other collateral materials, ensuring strong brand management.
• Support Center staff in producing virtual events and webinars on Zoom.
• Coordinate and grow contact lists for external communications.

• Support communications team in developing marketing and communications plans, including strategies for disseminating reports and raising awareness of the Center’s programs.

The successful candidate is someone who has a desire to contribute to a small team with an important mission and who also has: 

• Excellent writing, editing and verbal communication skills.
• Graphic design experience, including knowledge of Adobe InDesign, Illustrator and Photoshop.
• Web management skills, including familiarity with content management systems such as WordPress, Drupal, and/or Craft. Proficiency with HTML and CSS is a plus.
• Experience with email marketing platforms and social media management tools.
• Knowledge of social media and web (Google Analytics 4) data analytics.
• Photography and videography skills, including experience using DSLR cameras and ability to edit videos with Adobe Premiere is a plus.
• Proficiency with Microsoft Office 365, including Word, Excel, PowerPoint, Teams, and SharePoint. 

Minimum Entrance Requirements: 

At least 3 years of professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.

• A Bachelor's degree with a major in business administration, business management or public administration and at least 1 year of professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.
• A Graduate degree with a major in business administration, business management or public administration.
• A Bachelor's or higher degree with a major other than in business administration, business management or public administration and at least 2 years of professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. 

At the Betsy Lehman Center, and CHIA, we are committed to earning a reputation as a great place to work and build a career. So if you’re excited to be part of a diverse and innovative team responsible for identifying opportunities to improve health care in Massachusetts, come join us! To apply and for more information visit: https://www.chiamass.gov/join-our-team/ 

This position will remain open until filled.

Comprehensive Benefits:

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

• BLC offers agency-specific flexible work and IT arrangements.

BARGAINING UNIT: 06 NAGE PC II

Salary is commensurate with experience

Salary Range

$67,349.36 -  $97,344.26 

Grade 12

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self-identify with your race/ethnicity, gender, disability and/or veteran status. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.